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  • Welcome to the Swords.net Support Desk

     

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    Most Asked Questions
    How much does shipping cost?

    Shipping cost depends on many factors. Where you live, how much you are ordering (Size and Weight) and whether it is international. Shipping cost is calculated in real time rates given to us by our shipping carriers. Shipping cost will be calculated by our online store during checkout or in your shopping cart.

    There is a simple way to find your shipping costs. Simply add any item(s) you wish to purchase into your shopping cart. In your cart click "estimate shipping & tax." Simply input your shipping country, state and zip code and the system will return your shipping rate.


    How do I get a discount or coupon?

    From time to time, we may run sales on our products at Swords.net, and all sales are communicated through email by subscribing to our newsletter. To start you off, you may use the coupon code KNB during checkout to take 5% off your order!


    Do you take phone orders?

    Yes. You may call us to order during normal business hours. You may call 1-855-4SWORDS in the U.S. and 1-570-270-0355 internationally.


    About USPS shipping to Australia

    We have many customers in the great country of Australia who order from us on a regular basis. While we have no problems shipping to our friends in Australia, there has been a recurring problem. USPS has certain size limits and cannot ship an item with a shipping dimension over 42 inches. Most swords we ship are over that size and cannot be shipped via USPS to Australia. If you choose USPS during checkout and we are unable to ship via USPS, we will contact you letting you know this fact and have to ship via UPS which in most cases is more expensive. You will then be given a choice of paying the extra charges or cancelling your order.

    We encourage all customers from Australia ordering a larger sword such as a katana to choose UPS during checkout to avoid this.


    Will I get a tracking number when my order ships?

    Yes. All of our orders are shipped by your choice of UPS or USPS and an email will be sent to you automatically when your order ships and will include all of the information on your order as well as a tracking link. You may also view up-to-the-minute order status by going to the Order Tracking Page.


    Can I cancel an order I have made?

    Simply contact us by email or phone with your order number and a request for cancellation. We cannot cancel an order that has already been shipped, you will have to return the order to us for a refund.


    Can I track my orders?

    You sure can! Simply login to your account and go to my orders. Your order status will be there. We will also send you updates via email when your status on your order changes.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How much does shipping cost?

    Shipping cost depends on many factors. Where you live, how much you are ordering (Size and Weight) and whether it is international. Shipping cost is calculated in real time rates given to us by our shipping carriers. Shipping cost will be calculated by our online store during checkout or in your shopping cart.

    There is a simple way to find your shipping costs. Simply add any item(s) you wish to purchase into your shopping cart. In your cart click "estimate shipping & tax." Simply input your shipping country, state and zip code and the system will return your shipping rate.


    How do I get a discount or coupon?

    From time to time, we may run sales on our products at Swords.net, and all sales are communicated through email by subscribing to our newsletter. To start you off, you may use the coupon code KNB during checkout to take 5% off your order!


    Do you take phone orders?

    Yes. You may call us to order during normal business hours. You may call 1-855-4SWORDS in the U.S. and 1-570-270-0355 internationally.


    About USPS shipping to Australia

    We have many customers in the great country of Australia who order from us on a regular basis. While we have no problems shipping to our friends in Australia, there has been a recurring problem. USPS has certain size limits and cannot ship an item with a shipping dimension over 42 inches. Most swords we ship are over that size and cannot be shipped via USPS to Australia. If you choose USPS during checkout and we are unable to ship via USPS, we will contact you letting you know this fact and have to ship via UPS which in most cases is more expensive. You will then be given a choice of paying the extra charges or cancelling your order.

    We encourage all customers from Australia ordering a larger sword such as a katana to choose UPS during checkout to avoid this.


    Will I get a tracking number when my order ships?

    Yes. All of our orders are shipped by your choice of UPS or USPS and an email will be sent to you automatically when your order ships and will include all of the information on your order as well as a tracking link. You may also view up-to-the-minute order status by going to the Order Tracking Page.


    Can I cancel an order I have made?

    Simply contact us by email or phone with your order number and a request for cancellation. We cannot cancel an order that has already been shipped, you will have to return the order to us for a refund.


    Can I track my orders?

    You sure can! Simply login to your account and go to my orders. Your order status will be there. We will also send you updates via email when your status on your order changes.


    View More Questions
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  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Do you take phone orders?Orders View66T
    Can I cancel an order I have made?Orders View59T
    Can I track my orders?Orders View54T
    How much does shipping cost?Shipping View112T
    About USPS shipping to AustraliaShipping View66T
    Will I get a tracking number when my order ships?Shipping View65T
    How do I get a discount or coupon?Discounts View74T
    What form of payments do you accept?Billing and Payments View34T
    Do you Accept Paypal?Billing and Payments View29T
    Is your site secure?About Us View53T
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